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ECU Warehouse Return Policy And Warranty

An engine or transmission computer purchased from Ecu Warehouse can be returned for an exchange of the same item within 30 days of the date of purchase. There are no cash refunds on engine computers, transmission computers, software or any other electronic items. NO EXCEPTIONS! All International orders are sold as is! International orders are "ONE WAY TRIPS". This means we will not accept any returns on international orders. No matter what. Please consider this before buying a computer from ECU Warehouse. Especially, if you are not in the Unitedecu repair States. The only way a cash refund is ever considered is if we do the diagnosis and ecu installation at our shop or if the vehicle is brought to our shop for inspection by one of our technicians. The vehicle and the engine computer purchased from ECU Warehouse will have to be diagnosed by one of our techs to determine why the computer failed. if the failure is a result of a defective item and not something external then we will replace it or repair ecu under warranty. If it has water damage or fire damage it will not be replaced under warranty. If the installation was not done at a professional shop with the proper tools then it will not be replaced under warranty. How long does the process take? Average turn around is 3-5 business days for a fully programmed Engine Computer to match your vehicle. Shipping is 2-3 business days. This time frame is not set in stone. There could be delays depending on how badly your computer is damaged. And how difficult it is to read. This is just a rough estimate. Shipping can be expedited and overnight delivery can be arranged at the customers expense. We offer a 1 year conditional warranty on all of the computers we sell. If an ECM ECU (control module) purchased from ECU Warehouse doesn't meet your satisfaction it must be returned in the original packaging with the original receipt of purchase. Ecu Warehouse reserves the right to refuse the return of any engine computer that has already been installed in a vehicle. Defective auto computers will be exchanged only for the exact same part number.ECU Warehouse will not accept any returns on electronic items that were purchased more than 30 days from the date on the receipt unless it qualifies as a warranty exchange. Any computer that has been damaged or the security seals tampered with will also be refused. If you need to return or exchange a product bought through Ecu Warehouse, include the receipt, a copy of your credit card, the vehicle registration, and your drivers license. State the reason for the return and ship it to the following address ECU Warehouse, 1520 S. Lapeer RD STE 208, Lake Orion MI 48360. Phone: 1-248-897-3268. Automotive, Ecu computers are electronic items and they are nonrefundable. We only offer exchanges up to 30 days. The 1 year warranty does not cover water damage, or damage caused by the installer or damage caused by the vehicle. In order to qualify for a warranty replacement the computer must be in original condition with original packaging and the original receipt. All refunds and warranty replacements will require the customer to fax or email a valid license or ID, a copy of the vehicle registration and the credit card that was used to place the order. Computers missing the serial number or tamper proof seals will not be return policy accepted, under no circumstances. If the ecu has water damage or any other internal damage caused by the vehicle, returns will not be accepted. International orders are final. No returns accepted for computers that have been shipped overseas. International orders are sold as is and all international shipping costs will be at the customers expense. NO EXCEPTIONS. Exchanges only apply to the person who made the purchase or credit card holder. We do not sell brand new ecu computers in the OEM box. We offer remanufactured / refurbished and recycled / pre-owned ecu computers. What we offer is an alternative to the dealership at a discounted price. All of our ECM engine computers are OEM original equipment, not aftermarket. Most of our computers are 30-50% less than the dealers list price. All electronic Ecu and ECM computers replaced or exchanged will have to be diagnosed by an authorized repair facility that has the proper scan tools for diagnosing and programming your vehicle.( Autologic or Xentry SDS DAS) DRB for Chrysler, INPA for BMW DME, ech 2 for GM etc....We will require a print out from the repair shop with the fault codes before we replace the ecu. This means that your vehicle will have to be at a professional repair shop and we will have to work with the shop directly before we consider or warranty replacement. A $150.00 diagnostics / labor fee will be applied to all returned computers and this labor fee is non refundable. If we program your ecu an additional programming fee of $90.00 will be applied and this fee is non refundable. All shipping costs are also nonrefundable. Please make sure you read and understand our return policy before placing an order.

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Send all warranty returns and exchanges to:

ECU Warehouse, 1520 S. Lapeer RD Ste. 208, Lake Orion MI, 48360

1-248-897-3268